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IT Support Services

HBMG offers everything from Level 1 helpdesk support to full IT department coverage. We use expertise in planning, procurement, setup, and management of network, server, and workstation infrastructure, plus our flexibility, to allow us to tailor our services to the specific needs of your organization. HBMG’s IT support services clients range from enterprise-level statewide projects to small businesses.

Network design

HBMG utilizes a multi layer approach to ensure our network designs meet your business needs, stay agile and flexible for the short and long term, and properly secure your environment with the best cost of ownership possible. 

Capacity planning

Increase the efficiency of your network by minimizing the discepancy between capacity and demand. HBMG takes a future facing system and business wide approach to capacity planning enabling businesses to lead, lag, or match depending on their needs.

Technology selection

HBMG's team of experts is familiar with most of the technology out there. That's because this isn't just a day job to to them, they love technology. Wether it is continuing education or personal passion HBMG stays on the cutting edge. Which means we are able to help you find the right technology for your specific needs. From cameras and printers to bladed servers and routers, HBMG can find you the best technology at the best price. 

Business continuity planning

In this increasingly evolutionary time it has become more important than ever for businesses to prepare for incidents that may interrupt critical business functions. Reduce operational risk, protect your information and get back on track quickly with effective business continuity planning. 

Disaster recovery planning

In today's environment organizations have to prepare for both internal and external threats that may effect their IT infrastructure. Put the right processes, policies, and procedure in place to protect your application, data, hardware, communications and reputation.

IT systems and data backup and recovery plans, processes, and services

As part of effective business continuity and disaster recovery planning it is essential that organizations have an effective, secure back up and recovery plan in place for business essential data. HBMG can create a strategy, build processes, implement your plan, and host your data for you.

Data center management

HBMG is experienced in the assessment, design, and implementation of effective data center management solutions. We can also manage or host your computer or storage systems and telecommunications. Our professionals utilize best practices to ensure that proper back up and recovery, redundancy, and security measures are in place keeping your business critical components available 24 hours a day and safe.

Implementation of site network topology

Connecting network design and management best bractices with business processes, HBMG implements network topology with security, information managment and sharing, and people in mind. 

IT infrastructure: installation, configuration, administration, and support

HBMG can use your project or business plan as the roadmap and handle every level of your IT infrastructure implementation. We'll work closely with your organization to enusre that an effective solution is executed and that knowledge transfer is timley and complete.

Hardware and platform software deployment

HBMG will develop a plan and create a schedule to minimize business disruption and make certain that hardware and software assets have been properly configured and tested for installation. Then we'll follow up with product support and training.

Software product procurement, installation, and support

HBMG will help you clearly define your software needs then find the right product, seemless integrate it into your system and then follow up with support, knowledge tranfer and training.

Network operating system set up

An effective Network operating system is essential to business process management. HBMG will work with you to assess your specific needs and then implement a solution to manage access to network resources such as data, applications, hardware, and services to maximize efficiency and collaboration.

Pre-deployment testing

HBMG has the systems in place to test hardware and software configurations and installation procedures before deployment, minimizing downtime and enabling the smoothest installation and transition possible.

Onsite help desk

HBMG can provide experienced responsive onsite help desk services to your project or organization allowing you to focus on your goals. These help desk assets range from desktop user support to network and server farm experts, all available at a moments notice to ensure productivity and business coninuity. 

Remote end user support

HBMG also provides remote end user support, provding organizations with the ability to respond to issues quickly and effectively. Whether your organization is large and just needs some additional expertise or your company is small and requires enterprise-level experience without the overhead of an IT team, HBMG can meet your needs, by providing timely and flexible IT support.

Seat management: end user / workstation administration

Reduce your cost of operation and improve performance by implementing an effective seat management solution. HBMG can coordinate installation, operation and maintenance of the hardware and software at each workstations in your network, consolidating and simplifying another apsect of your business process management needs.

Identity management

Increase security and establish multi layer access control for everything from hardware, software, and data to areas and even rooms within your location. HBMG can help you establish an effective set of identity management process, procedure, and best practices to keep your organization agile and secure. 

Troubleshooting

HBMG provides multiple levels of troubleshooting services. Our experienced team utilizes a logical, systemic approach to issue identification and resoltuion and will work with you to reestablish critical business processes quickly.

Maintenance

HBMG provides maintenance services for all of your IT network and security infrastructure needs. We will work with you to establish a maintenance plan with an emphasis on regularity, reliability, and minimizing the impact to your day to day operations while also ensuring your infrastructure is up to date and available to your customers and employees. 

Hosting

We create solutions for your network; we can also host that network on our secure servers. That means we manage and monitor your hosted environment: the infrastructure and the network. We administer, monitor, update, troubleshoot, patch, and backup data, so you don’t have to spend time and resources doing it yourself. 

Technology Migration / Upgrade & Transformation

Technology Upgrade/Migration may be required to increase business functionality, reengineer a business function, keep current with vendor upgrades or when upgrading existing technology.  Technology Transformation may be accomplished by converting/migrating legacy applications to new technology either with or without new business functionality or it may include introducing new technology into the enterprise. Technology Upgrade/Migration may also include providing website content accessibility compliance.

Enterprise Application Integration

Improve connectivity, take advantage of resources across platforms, and increase efficency by integrating systems and applications across your enterprise. Simplify and automate business processes by linking applications and making them available to the teams that need them without making huge changes to your existing applications or data structures. 

Service Oriented Architecture

SOA organizes business software in a granular fashion so that common functions can be used interchangeably by different departments internally and by external business partners. The more granular the components (the more pieces), the more they can be reused.  SOA is a way of thinking about IT assets as service components. When functions in a large application are made into stand-alone services that can be accessed separately, they are beneficial to several parties.  SOAs are implemented via application programming interfaces (APIs) that allow components to communicate with each other.  

Information Technology Assessments and Planning

IT Assessments and Planning may include IT effectiveness, maturity, governance, project management and architecture. Strategic planning activities may include mission statement development, visioning and goals, objectives, and strategy development.  Tactical planning may require that actionable plans and roadmaps be provided.  


 

 

 

Schedule a demo

To find out more about how eManagers can help your organization increase collaboration, maximize efficiency, and cut costs or to schedule a demo of eManagers contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Prepare for tomorrow

Our Strategic Futures & Insights team can assists you with forecasting, road maps, assessments, analyses and much, much more. To find out how HBMG can help, contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Collaboration

Collaboration is at the heart of Electronic Content Management. Effective collaboration allows people across the extended enterprise to circulate ideas, experiences and knowledge. Smart organizations look to collaboration technologies in order to increase productivity, lower costs, and enhance existing IT resources. To maximize agility and responsiveness, companies today focus on improving collaboration among employees, partners, and customers. Organizations around the world and from varied industries use Electronic Content Management, or ECM technology to foster collaboration, implement vital process improvements, and to protect and retain mission-critical information.

HBMG Inc. is focused on providing a secure space for sharing ideas and maximizing the intelligence of multiple entities. HBMG has created the eManagers Collaboration Suite to do just this. eManagers allows you to share information anytime and anywhere. It automates document tracking and auditing, and helps teams meet objectives in a secure enclave. People can quickly form cross-functional project teams, capture shared knowledge, manage processes and meet project deadlines across geographic, departmental or company boundaries.

HBMG’s Collaboration Suite may be just the solution to conquer the pressures of changing markets, shrinking margins, and increasing competition.

Security

Protecting your organizations assets is more important and more difficult than ever before. Today's threat landscape comprises far more than DDoS attacks, viruses and worms. To protect against the broad array of internal and external threats, more companies are considering security programs that forge closer ties between the physical and logical security realms. The different security staffs have the same goal—protect enterprise assets and usually they exist as independent factions.  The new economy of the convergence technology, budgetary realities and government initiatives are driving enterprises and agencies to question whether business as usual is hurting the bottom line.  HBMG’s Security Practice helps companies bridge the gap between physical, data and logical security. 

Strategy

Change is happening at an increasing pace. Newer technology replaces new technology. Global competition appears in local markets and changes not only the market but value chains. Customers demand more innovation from their partners and providers, changing the face of collaboration. Knowledge of and preparation for the future is a must for survival.

 

The HBMG Strategic Insights and Futures (SI&F) team provides a range of services to help you focus on the right future path for your organization. Experience across a range of industries and technologies has prepared our team to provide insight into how multiple technologies will impact your organization or region in such areas as digital convergence, collaboration, nanotech / biotech / infotech / neurotech fusion, and smart devices.