Services
Managed Services
IT support services | IT Support Services |
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HBMG offers everything from Level 1 helpdesk support to full IT department
coverage. We use expertise in planning, procurement, setup, and
management of network, server, and workstation infrastructure, plus our
flexibility, to allow us to tailor our services to the specific needs
of your organization. HBMG’s IT support services clients range from
enterprise-level statewide projects to small businesses. Network designHBMG utilizes a multi layer approach to ensure our network designs meet your business needs, stay agile and flexible for the short and long term, and properly secure your environment with the best cost of ownership possible. Capacity planningIncrease the efficiency of your network by minimizing the discepancy between capacity and demand. HBMG takes a future facing system and business wide approach to capacity planning enabling businesses to lead, lag, or match depending on their needs. Technology selectionHBMG's team of experts is familiar with most of the technology out there. That's because this isn't just a day job to to them, they love technology. Wether it is continuing education or personal passion HBMG stays on the cutting edge. Which means we are able to help you find the right technology for your specific needs. From cameras and printers to bladed servers and routers, HBMG can find you the best technology at the best price. Business continuity planningIn this increasingly evolutionary time it has become more important than ever for businesses to prepare for incidents that may interrupt critical business functions. Reduce operational risk, protect your information and get back on track quickly with effective business continuity planning. Disaster recovery planningIn today's environment organizations have to prepare for both internal and external threats that may effect their IT infrastructure. Put the right processes, policies, and procedure in place to protect your application, data, hardware, communications and reputation. IT systems and data backup and recovery plans, processes, and servicesAs part of effective business continuity and disaster recovery planning it is essential that organizations have an effective, secure back up and recovery plan in place for business essential data. HBMG can create a strategy, build processes, implement your plan, and host your data for you. Data center managementHBMG is experienced in the assessment, design, and implementation of effective data center management solutions. We can also manage or host your computer or storage systems and telecommunications. Our professionals utilize best practices to ensure that proper back up and recovery, redundancy, and security measures are in place keeping your business critical components available 24 hours a day and safe. Implementation of site network topologyConnecting network design and management best bractices with business processes, HBMG implements network topology with security, information managment and sharing, and people in mind. IT infrastructure: installation, configuration, administration, and supportHBMG can use your project or business plan as the roadmap and handle every level of your IT infrastructure implementation. We'll work closely with your organization to enusre that an effective solution is executed and that knowledge transfer is timley and complete. Hardware and platform software deploymentHBMG will develop a plan and create a schedule to minimize business disruption and make certain that hardware and software assets have been properly configured and tested for installation. Then we'll follow up with product support and training. Software product procurement, installation, and supportHBMG will help you clearly define your software needs then find the right product, seemless integrate it into your system and then follow up with support, knowledge tranfer and training. Network operating system set upAn effective Network operating system is essential to business process management. HBMG will work with you to assess your specific needs and then implement a solution to manage access to network resources such as data, applications, hardware, and services to maximize efficiency and collaboration. Pre-deployment testingHBMG has the systems in place to test hardware and software configurations and installation procedures before deployment, minimizing downtime and enabling the smoothest installation and transition possible. Onsite help deskHBMG can provide experienced responsive onsite help desk services to your project or organization allowing you to focus on your goals. These help desk assets range from desktop user support to network and server farm experts, all available at a moments notice to ensure productivity and business coninuity. Remote end user supportHBMG also provides remote end user support, provding organizations with the ability to respond to issues quickly and effectively. Whether your organization is large and just needs some additional expertise or your company is small and requires enterprise-level experience without the overhead of an IT team, HBMG can meet your needs, by providing timely and flexible IT support. Seat management: end user / workstation administrationReduce your cost of operation and improve performance by implementing an effective seat management solution. HBMG can coordinate installation, operation and maintenance of the hardware and software at each workstations in your network, consolidating and simplifying another apsect of your business process management needs. Identity managementIncrease security and establish multi layer access control for everything from hardware, software, and data to areas and even rooms within your location. HBMG can help you establish an effective set of identity management process, procedure, and best practices to keep your organization agile and secure. TroubleshootingHBMG provides multiple levels of troubleshooting services. Our experienced team utilizes a logical, systemic approach to issue identification and resoltuion and will work with you to reestablish critical business processes quickly. MaintenanceHBMG provides maintenance services for all of your IT network and security infrastructure needs. We will work with you to establish a maintenance plan with an emphasis on regularity, reliability, and minimizing the impact to your day to day operations while also ensuring your infrastructure is up to date and available to your customers and employees. HostingWe create solutions for your network; we can also host that network on our secure servers. That means we manage and monitor your hosted environment: the infrastructure and the network. We administer, monitor, update, troubleshoot, patch, and backup data, so you don’t have to spend time and resources doing it yourself.Technology Migration / Upgrade & Transformation
Technology Upgrade/Migration may be required to increase business
functionality, reengineer a business function, keep current with vendor
upgrades or when upgrading existing technology. Technology
Transformation may be accomplished by converting/migrating legacy
applications to new technology either with or without new business
functionality or it may include introducing new technology into the
enterprise. Technology Upgrade/Migration may also include providing
website content accessibility compliance. Enterprise Application IntegrationImprove connectivity, take advantage of resources across platforms, and increase efficency by integrating systems and applications across your enterprise. Simplify and automate business processes by linking applications and making them available to the teams that need them without making huge changes to your existing applications or data structures. Service Oriented Architecture
SOA organizes business software in a granular fashion so that common
functions can be used interchangeably by different departments
internally and by external business partners. The more granular the
components (the more pieces), the more they can be reused. SOA is a
way of thinking about IT assets as service components. When functions
in a large application are made into stand-alone services that can be
accessed separately, they are beneficial to several parties. SOAs are
implemented via application programming interfaces (APIs) that allow
components to communicate with each other. Information Technology Assessments and Planning
IT Assessments and Planning may include IT effectiveness, maturity,
governance, project management and architecture. Strategic planning
activities may include mission statement development, visioning and
goals, objectives, and strategy development. Tactical planning may
require that actionable plans and roadmaps be provided.
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Change is happening at an increasing pace. Newer technology replaces new technology. Global competition appears in local markets and changes not only the market but value chains. Customers demand more innovation from their partners and providers, changing the face of collaboration. Knowledge of and preparation for the future is a must for survival.
The HBMG Strategic Insights and Futures (SI&F) team provides a range of services to help you focus on the right future path for your organization. Experience across a range of industries and technologies has prepared our team to provide insight into how multiple technologies will impact your organization or region in such areas as digital convergence, collaboration, nanotech / biotech / infotech / neurotech fusion, and smart devices.